Privacy Policy

This page explains what Candor Pest Control does with your information, in plain English rather than legal boilerplate. A privacy policy nobody can read is not much of a policy. We are family owned, based at 2566 E Madrigal St in Meridian, and this covers our website and everything we handle when you contact us or become a customer.

What We Collect

Most of what we hold, you gave us on purpose. When you call or fill in the quote form, we collect:

• Your name, phone number and email address
• The service address, and the billing address if it is different
• Whatever you type into the quote form, usually the pest you are seeing, where you are seeing it, the size of the property and notes about access, gate codes or pets
• Notes your technician adds after a visit, such as what was treated and anything worth flagging

Plan customers also have a service history and a billing schedule on file. We do not store your full card number. That sits with our payment processor. The website collects a little technical information automatically, covered under cookies below.

Why We Collect It

To quote the work and then do it. That is the whole list.

Your address tells us the lot size and what the property backs onto. Your phone number is how we confirm an appointment or say a technician is running late. Your email is where the service report and the invoice go. The notes you leave in the form are how we arrive with the right products on the truck instead of making a second trip.

We also send service reminders and occasional emails about your plan. Say the word and the marketing ones stop. Appointment confirmations keep coming, because otherwise we cannot do the job.

We Do Not Sell Your Information

We have never sold customer details and we are not going to start. We do not trade lists, we do not hand your address to a home services lead broker, and we do not let another company market to you off the back of your relationship with us. If someone calls about pest control claiming to have got your details from us, they did not.

Who We Share It With

Two kinds of company, and that is it.

Our payment processor, who handles card details and recurring billing for protection plans. Your card information goes to them directly and is stored on their systems, not ours.

Our scheduling and customer software, where your account, appointments and service history live. It is what the office and the technicians work from.

Both are ordinary vendors under contract, and both may only use your information to provide their service to us. Beyond those two, your details leave Candor only if we are legally required to hand them over, such as under a valid court order, and we would tell you unless the law prevented it.

Cookies and Analytics

Our website uses cookies to keep the site working, remember basic preferences and measure traffic. The analytics tell us how many people read the ant control page this month and which page they arrived on. That is aggregate information about visits, not a profile of you. If you came from an advertisement, an advertising cookie may record it so we can tell which ads are worth paying for. You can block or delete cookies in your browser, and the site still works.

How Long We Keep Things

Quote requests that never became a job are deleted after two years, because pest problems come back and people often call again the following fall. Customer records last for the service relationship plus seven years, which is what billing and tax rules require. Service reports stay with that record, since a property’s history is useful the next time we visit. Analytics are held in aggregate, with individual visit records expiring in about fourteen months.

Asking Us to Delete Your Information

Call or email and ask. There is no form and we will not make it difficult.

We take you off the marketing lists straight away and delete the rest of your record, with one exception. Invoices and payment records have to be kept for the period above, because that is a legal obligation rather than a choice, and we will tell you what is kept and why. You can also ask for a copy of what we hold, or ask us to correct an error. Both are free and we respond within thirty days.

Security and Children

Customer information sits in password-protected systems, with access limited to the people who need it. No system is perfectly secure and we will not claim ours is, but we do not keep information we do not need, which helps more than a promise would. We do not knowingly collect information from anyone under thirteen.

Changes and Contact

If we change how we handle your information we will update this page and the date below, and if the change is significant we will email plan customers rather than edit the page quietly.

Questions, or a request to see or delete your information, go to the same place everything else does. Candor Pest Control, 2566 E Madrigal St, Meridian, ID 83642. Phone (208) 795-9710, or use our contact page.

Last updated: 15 September 2026